Digital Banking

Digital banking your officers can stand behind.

Give customers a digital front door for onboarding, account views and service requests. Every request lands as a task for a named officer, on the same records and audit trail as the branch.

Customer requests · today6 open · 2 need documents

New savings account · R. Fernando

Applied online · NIC and bill read

AWAITING OFFICER

Address change · K. Silva

Utility bill uploaded and matched

READY TO APPROVE

Loan top-up enquiry · S. Jayasinghe

Routed to the credit desk

WITH CREDIT

Statement request · M. Perera

Last six months

SENT
Nothing changes on the record until an officer approves.ReviewAssign

What it does

One front door, the same back office.

Digital onboarding

Customers start an application from their own device. Documents are read by Document OCR and wait in an officer’s queue for confirmation before anything is recorded.

Accounts and statements

Balances, loan schedules and statements drawn from core banking, so customers can check for themselves instead of calling the branch.

Service requests

Address changes, statement requests and similar changes arrive with their supporting documents and go to an officer to approve.

Notifications

Instalment reminders, request updates and requests for missing documents, sent when something needs the customer’s attention.

Your brand

Customers see your institution’s name and look. Finline stays behind the scenes.

Core banking handoff

Approved changes reach your core system through the same confirmation and handoff the rest of Finline uses.

How a request flows

From the customer’s screen to the record, with a person in between.

  1. 01

    Customer asks

    An application, a change or a question, started from the customer’s own device.

  2. 02

    Finline prepares

    Documents are read, checked against what is already on file, and mismatches are flagged.

  3. 03

    Officer confirms

    A named officer reviews the prepared request and approves, adjusts or declines it.

  4. 04

    Record updates

    Only the approved change reaches core banking, and the customer is told the outcome.

Who decides

Customers request. Officers approve.

Nothing changes on its own. A customer request becomes a task for a named officer, not a direct edit to the record.
Every step is logged. Who asked, what was checked, who approved and when, in one audit trail.
Your rules apply. Limits, approval levels and what customers may change themselves are set by your institution.

Works with

Start with the requests your branches hear most.

Tell us which questions and changes fill your branch queues. We will walk through how they would run digitally, with your officers approving.